Redundant 1G Ethernet Connection Guarantees 100% Uptime
Custom Connect, a global integrator of high-performance network solutions, today announced the delivery of Ethernet connectivity to Mtel, a specialist in call center and self-service solutions. It concerns a 1G private transparent Ethernet connection between Amsterdam and Rotterdam in The Netherlands. The connection utilizes full redundant entries at both datacenters and ensures the highest possible availability and scalability.
Custom Connect designed and delivered a connection that facilitates Mtel’s growth in the hosted call center and hosted PBX markets. A large emphasis was placed on service availability, which was realized by expanding to more datacenters as well as by making all services available from multiple locations. The connection is backed by an uptime service level agreement from Custom Connect of 100%, something which is unique within the telecommunications market.
“Reliability is a key facet in our service delivery”, commented Jan Willem Meijer, Executive Director at Custom Connect, “Our solutions are designed to perform at service levels that meet the increasing quality demands of the modern telecommunications market.”
“The customer service market places a premium on availability. We were glad to bank on Custom Connect’s expertise to design and deliver a state-of-the-art solution to us as well as to ur customers”, said Leon Schuurmans, Commercial Director at Mtel.