‘Even geduld’ (Please be patient). That was the message on Dutch National Broadcast on Monday January 26th. On primetime NOS Journal, the Dutch national daily news broadcast, was hijacked by a disturbed teenager with a gun.
What happened? We have no doubt that the technical infrastructure of NOS is excellent and offers 99,999% availability with redundancy of datacenters, devices, connectivity, networks and the works. From what we know, the problem occurred in the human factor. The specialists on duty were summoned by the police to leave the building, so no one was present to operate the infrastructure and continue with the broadcasts.
What can we learn from this from a risk management perspective? It is clear that also vital staffing should be redundant, as in redundancy of resources, not in terms of lay-offs!