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Custom Connect is built around customer care. We provide fanatic, proactive support with the help of our in-house Global Service center and comprehensive customer portal. Here, you can learn more about our support system and commitment to our customers’ satisfaction.
The Global Service Center
The Custom Connect Global Service Center is our 24/7 in-house support hub. Located at the heart of our Amsterdam headquarters, the GSC team answers all support tickets within fifteen minutes and is able to work alongside other departments to implement non-standard solutions when needed.
Thanks to our carrier neutral approach, our Support Engineers don’t just work alongside virtually every carrier, they are nuanced in each individual procedure and understand how to work alongside local legislation. Their expertise saves you time and resources and provides faster repair time with higher availability.
While we’re always there when you need us, we believe in proactive support, too. Our GSC team proactively monitors your connection, always provides follow-up information on outages, reminds you of scheduled maintenance, and tracks all incidents in your connectivity.
Your connectivity is always on, and so are we.
+ Available 24/7
+ Guaranteed support within 15 minutes of submitting a ticket
+ Seasoned connectivity experts who speak English +8 other languages
+ Proactive monitoring of your connection
+ Scheduled maintenance reminders
+ Incident tracking
The Customer Portal
Our online Customer Portal is an extension of our GSC team offering comprehensive, real-time access to all of your account information. Here, you can easily find everything from order forms to invoices – even the start date of that circuit you recently ordered. The Customer Portal delivers information quickly and accurately so it’s available whenever you need it.
+ Easy to use interface
+ Real-time overview of contracts and reports
+ 24/7 availability
Custom Connect is built on the commitment of giving customers the best connectivity solution for their needs with the best service possible. This starts with our carrier neutral approach, which allows us to create bespoke solutions, and extends to our ability to bundle your solution into one network, one contract, one invoice and one point of contact.
When working with Custom Connect, you have all the advantages of working with global carriers while receiving the quick, proactive support of a bespoke connectivity provider.
+ One contract & invoice: All networks and technologies in your bespoke solution are bundled together for your convenience
+ One contact: A dedicated project manager will be available for all your global connectivity needs
+ Proactive Support: Receive 24/7 support from our dedicated team of experts